Not resolved
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy

Deceptive marketing: I purchased a ticket 3 months in advance. Their website stated changes could be made for a cost of $250.

When I tried to change the return date they stated the fee would be $400. Due to bad weather and illness I had to cancel the flight. Again the website stated if you cancel with 72 hour notice you would be receive a credit for a future reservation-good for 1 year. Upon cancelling, the agent informed me that my ticket was an economy ticket and the "fine print" stated no money or credit back.

I was not informed of this at the time. I never received any "fine print". He also stated the Travel Insurance I had purchased would not cover bad weather.

I will file a complaint with the Better Business Bureau. I hope others will thoroughly research the so-called fine print before making any purchase with this company.

Product or Service Mentioned: Alpha Flight Guru Flight Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $856.

Preferred solution: Full refund.

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